Refund Policy

Eligibility at a Glance

Delivery starts the 30-day no-reason return and exchange period for eligible goods. The customer should open a request with the support team before sending anything back.

No-Cost Approved Returns

For every approved change-of-mind case, we arrange a prepaid return shipping label or another free return method. The same merchant-paid arrangement covers a quality-issue claim for damage, defect, wrong merchandise, or omitted contents.

What Cannot Be Returned for Convenience

The discretionary program excludes custom-made goods, clearance items and Final Sale merchandise, gift cards, plus opened intimate or hygiene-sensitive items. A listed exclusion never overrides a consumer remedy when the order is damaged, defective, incorrect, or incomplete.

Resolution and Timing

We arrange an eligible exchange after review. If a refund is selected, we receive and inspect the return before issuing the approved amount to its original payment method. The customer should allow 5–10 business days for issuer posting after that credit is sent.

Stopping an Order

Contact us promptly to seek cancellation while the parcel has not shipped. A dispatched purchase is handled under the return or exchange provisions above.

Merchant Record

• Legal customer-facing store name: RYZE Superfoods
• Customer contact email: phamkhoarobot367157@gmail.com
• Customer contact telephone: 617-221-3852
• Physical business and standard return location: 600 Congress Ave, Austin, TX 78701, US

Regular assistance is provided Monday to Friday between 9:00 AM–5:00 PM in the time observed by this store (America/Sao_Paulo).